Delivery & Returns
We hand pick only the best quality stock to make sure you get the best available
We aim to dispatch all stock orders received before 2:00 pm Monday to Friday on the same day. We know that fast delivery is important to you but like all internet retailers we rely on commercial carriers. We give an estimated delivery date in the cart and at checkout, but we are not able to guarantee a delivery date and time. UPS provide our tracked service
Our next day shipping service is available on check out and this means your order will be dispatched from our warehouse on a next working day service. If items in your cart are not in stock (e.g 2 -3 days) then your order will be dispatched via the selected service upon their arrival back into stock.
Delivery is free for orders over £50 (excludes salt, sand and rock) for dry goods only and £100 for livestock and is from £3.95 subject to order – depending on weight and the delivery service.
In addition, a number of chargeable delivery upgrade options are available. Deliveries of larger orders to some postcodes including Northern Scotland, Northern Ireland, Isle and Man and the Isle of Wight are subject to an additional handling charge by our carriers which we have to pass on. Estimated delivery charges are shown in the shopping cart, and actual charges are shown once you have logged in.
We would love to be able to offer the same rates across the UK but our couriers have delivery zones, some of which may incur extra charges. Please note that a ‘next day’ delivery service to some of these locations can become a 2 day service. Livestock delivery is a flat rate of £14.95 regardless of how much you order. These parcels are shipped Mon-Thurs which ensures livestock is in transit for no longer than 24hrs. Livestock and dry goods are charged separately as they are dispatched from separate facilities. If you do place a mixed order the livestock will be dispatched regardless of whether the dry goods are in stock or not.
We use DPD and all courier deliveries are sent on a next day service as standard. We send you an email when your order has been dispatched and this will include a tracking number. Delivery is usually next working day Monday to Friday 8:00am to 5:00 pm, but very can very occasionally be subject to delays. We cannot accept responsibility for delivery delays due to third party couriers and delivery charges will not be refunded on any occasion. Premium services such as morning, select day and Saturday deliveries are available at an additional cost when checking out. DPD will email and text you (if a mobile number is provided) giving you a 1 hour delivery time slot. If you are not available at that time then you can simply reply and re-arrange.
DPD do offer a ship to shop service, please note that when this service is requested it is done so at your own risk. Availability of this service will depend on the store that is selected. Please ensure that you take your ID with you when collecting your parcel.
All pallet service deliveries will need to be booked in before a delivery attempt is made. No order will be shipped from our warehouse if a date has not been requested at checkout or discussed with the customer via email/phone. Once booked your order will be shipped via PalletForce and an email confirmation will be sent with details of the pallet signature procedure. If the goods can not be be checked for damage upon arrival please be sure to sign the delivery paperwork as unread. Failure to do this may result in us being unable to provide replacements. Please be aware that ALL pallet deliveries will be a curb side drop. Whilst some drivers may be willing to help load the goods into your home this can not be guaranteed.
Our livestock deliveries work much in the same way as our dry goods. If ordered before 12pm Tuesday – Thursday your order will be dispatched the same day. We send all livestock on a handheld special next day service using APC. Please note Livestock deliveries only operate Tuesday – Thurs. Please check our Livestock FAQ’s for more info HERE
Two Delivery Attempts
UPS require a signature on delivery. If there is any possibility the delivery address will be unattended once your order has been dispatched it is essential that you contact them to arrange an alternative delivery time. Couriers will leave a card after the first delivery attempt and will attempt one further delivery after which your order will be retained at one of their depots for collection. Collection information will be on the card left by the courier. Interlink will also email and text you with time slot for your delivery so make sure you reply if you are not available the allocated time.
To return goods you need to use our Track a Return facility. Goods being returned for testing must be sent at your own expense. We will only refund postage fees if the order arrives damaged or becomes faulty within the first few weeks. It is important that you obtain proof of posting as the goods are your responsibility until they are received by us. We can only refund postage costs if goods are returned within 7 days of purchase under the
Replacement Policy. You need to agree a delivery service prior to shipping as we will only refund standard or tracked shipping fees, we are not able to refund the cost of any special delivery service. We cannot refund postage for good returned for any other reason and we reserve the right to deduct our original postage cost and a restocking fee from any refund applicable. If you have made a mistake in purchase then you will need to return the goods to us and if you have received free shipping we reserve the right to deduct all postage fees plus a restocking fee.
Why Choose Us?
Love of the Hobby
We love the hobby just as much as you do and can source any fish including the unusual and we are here for all your needs.